Contact information
Questions about your routine, your order or your delivery? We’re here, and we answer fast.
Email: hello@verraroot.store
Or use the contact form below.
We reply within 6 hours, and usually much sooner.
At a glance
- Reply within 6 hours, usually less
- A real person reads and answers every message
- Two easy ways to reach us: email or the contact form
- No chatbots, no ticket numbers to chase
What we can help with
- Your order: status, tracking, changing your address
- Your routine: which step comes first, how to use each product, which products suit your hair
- Shipping and delivery: where your package is and when it should arrive
- Returns and refunds: starting your 30-day guarantee
- Anything else: if you’re unsure, just ask
How to get the fastest answer
Include these in your message and we can usually solve it in one reply:
- Your order number (it’s in your confirmation email)
- The email you ordered with
- A short description of what you need
- A photo, if something arrived damaged, leaking or wrong